Frequently Asked Questions

  • Can I shop without being a member of your site?

    * Yes. You do not need to be a member of our system to make purchases from our website. Shopping without membership is possible.


  • How can I get the easiest product I am looking for?

    * our website which is available within the site from the search engine, typing a few letters of the product that you are looking for Into the search window only and Dec key. Thus, you will have access to the product you are looking for quickly.

  • I have placed my order, what should I do now ?

    * On our page, your orders are received by Credit Card and Bank Transfer.
    1) For orders placed by bank transfer, you must pay to any of the bank account numbers specified to you within 3 business days. Please do not forget to write the order number in the description section during the paying process.
    2) You do not need to take any action on orders that you have placed with a credit card. your e-mail address will receive information about the status of your order. Or our customer service will inform you by phone / e-mail.

  • What are the delivery methods for my purchases?

    *The products you have ordered and paid for will be delivered to the cargo within 7 to 15 business days at the latest. Delivery time may be extended according to stock status. In special cases, you can receive your orders from our store by calling our customer service.

  • Do I have to enter my credit card information to make a purchase ?

    * Internet every purchase you make at our site are 100% safe.within the security of 128-bit SSL (Secure Socket Layer), no one can view or access your credit card number except you. As soon as you enter your credit card number, the information about your number is encrypted and sent to the bank. It is not possible to view or access your information by third parties, including our company. Your card information is only between you and the bank. Dec.

  • To which address should I send my products?

    * Return your products "Halasrkargazi Mah. Rumeli Cad. No: 9 / A Nişantaşı Şişli / Istanbul" You need to send to the address.

  • What should you pay attention to when receiving your order?

    *There is no check-out of prepaid products.For this reason, definitely do not accept your unpaid cargoes.
    * Please check if the product is damaged when receiving delivery. If there is a cargo error in the products delivered from the cargo without checking, our institution does not accept responsibility.

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